February 17, 2025

Media Release – 17/02/2025

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RE: The Age Article dated 16/02/2025; The Age Article dated 15/02/2025; and 60 Minutes Investigation dated 16/02/2025:

Last week Eureka Taxis Western Victoria Pty Ltd (Eureka Taxis Ballarat) was made aware of serious allegations made against A2B Transport who are owners of 13Cabs, Silver Service and Cabcharge.

The allegations in questions ran across in The Age newspaper on the 15/02/2025 an 16/02/25 as well as the documentary by Nick McKenzie (from 60 minutes Australia) on 16/02/2025.

Eureka Taxis Ballarat wants to make it abundantly clear that we have no affiliation with A2B Transport, 13Cabs or Silver Service other than utilizing their Cabcharge payment terminals for purposes of processing eftpos and cabcharge payments.

Eureka Taxis have built our company with “Morals and Ethics”, treating our customers with dignity and respect no matter what race, gender and/or disability.

We do not condone the behaviour or affiliate the behaviour that has been portrayed on 60 minutes.

Further Eureka Taxis does not stand for the overcharging or rorting of customers via any payment means, whether that be Cash, Credit Card, Cabcharge or NDIS. Eurek Taxis has systems and processes in place via a daily audit / monitoring to ensure our drivers are doing the right thing.

If any of our drivers are found to be doing this, the driver in question will be instantly suspended and dismissed from our organisation and the incident will be reported to the regulator.

In light of the information portrayed in this broadcasted vision on 60 Minutes Australia by a 13Cabs Driver our limited affiliation with A2B / Cabcharge is now under review.

For further information please contact Eureka Taxis on 03 4335 0210 or admin@etwv.com.au

Sincerely,

Vivienne Wilson (Chief Operating Officer)

Matthew Berry (Chief Executive Officer)\

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Had Ebony as a driver to help transport my dad home after surgery, car was clean, Ebony was respectful, courteous, and had the best sense of humour. Thanks Ebony
Alysha Charlton
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Mark, Geoff, Damien, Matthew, Ebony and Vivian are all safe and great friendly drivers who you can chat with if you like. They know how to bring smiles to passengers faces.Great friendly team always love meeting the new drivers too.
Great friendly, prompt, efficient company 10/10
briyn swny
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Lovely driver, but absolutely terrible drive due to the rear suspension being totally shot. So every bump for the hour drive hurt me- as I was in the back seat. I ended up having to hold myself up off the seat when I saw a bump coming.And it wasn’t a cheap ride either, cost me $235.I rang to complain on 13/6/25 telling them they must fix it or some poor elderly person with back pain may be injured.I didn’t get the feeling they thought it was as urgent as it is, with them saying they couldn’t get a mechanic… excuses excuses… just fix it!
In-Justice
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Whenever I have booked a taxi with these guys, they show up on time and the drivers are nice and helpful.
T J
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Matt was great today in the horrible weather, super friendly had a great chat and smooth ride
Tracey
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Keira
Keira
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Excellent service once again thanks
Rod C
Rod C
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João Ruivo
João Ruivo
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Excellent taxi serviceNice to be able to actually talk to an operator.They kept me informed of changes in pickup time.Very courteous and pleasant driver.Very clean cab.Arrived on time.Drove safely and took as direct a route to destination as possible.Great service.Thankyou Eureka
Matthew Adams
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nathan latta
nathan latta
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Once I found the correct url to book online the booking process went smoothly. There is no online booking link on eurekataxis.com.au, you need to use book.etwv.com.au I was kept informed with text messages of booking and driver assignment and I was able to track the taxi. Jeff arrived on time, car was clean and Jeff was friendly and got me there safely and on time. Overall another excellent service from Eureka Taxis.
Keith Andrews
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Josh the driver was very nice, drove well and was very helpfull. The best taxi service in Ballarat.
Graeme Ryrie
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I was picked up promptly. Mark was amazing. He was such a character. Will be using Eureka taxis from now on.
Sharon Hayes
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Extremely happy with Eureka Taxi Service. The friendly service is miles above others.Thank you you are still the best taxi service. Clean cars.
Laura McKenzie
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Taxis both ways were on time, good and friendly drivers
Les Perren
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Eureka Taxis – from the moment the dispatcher takes the call, clients are greeted with a warm, friendly welcoming tone, to where you feel valued, then constantly kept up to date with where the taxi is, estimated time of arrival and who your driver will be. Once in the car the experience is a positive one, over this last week, eureka taxis have been my lifesaver with my husband being in the hospital, the entire fleet of drivers particularly Ebony. Mark. Josh, Matthew and Jeff have been super friendly and know the Ballarat region like the back of their hand, I was able to enjoy a nice conversation with the drivers who came across with a warm, caring approach to even asking how my partner was doing following his medical episode. I would recommend Eureka Taxis to all my family and friends, there needs to be more prompt arrival, welcoming service that Eureka displays and I look forward to travelling with them again in the future. An absolutely delightful organisation and a real asset to the Ballarat community.
Excellent taxi service
Anne Allen
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Thank you so much. Your service is beyond 5 stars pick up was super quick. I appreciate your fast service
Excellent. Jay, driver very pleasant & careful driver. Will & have only used Eureka taxis & always been good.
Maria Knowles
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Never ever use this guys, rip you off by charging more than any one else in the market.
Thanks to Aliesha and Geoff.. Great to deal with and will definitely use you again.
kerryl mccarthy
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Great communication and service when I pre-booked. Josh you’re a ‘Dude’, and my daughter felt at ease with you taking her to work tonight. Thank you Josh, I’ll ask for you next time mate…..peace of mind for this Mumma 😊
Jo Dimichiel
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Exceptional service by Mark
Joey Young
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The driver( Josh) come in an hour earlier to start his shift just so there would be a car to take us to Geelong for a wedding. Thank you.
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