Media Release – 17/02/2025

February 17, 2025

Media Release – 17/02/2025

RE: The Age Article dated 16/02/2025; The Age Article dated 15/02/2025; and 60 Minutes Investigation dated 16/02/2025:

Last week Eureka Taxis Western Victoria Pty Ltd (Eureka Taxis Ballarat) was made aware of serious allegations made against A2B Transport who are owners of 13Cabs, Silver Service and Cabcharge.

The allegations in questions ran across in The Age newspaper on the 15/02/2025 an 16/02/25 as well as the documentary by Nick McKenzie (from 60 minutes Australia) on 16/02/2025.

Eureka Taxis Ballarat wants to make it abundantly clear that we have no affiliation with A2B Transport, 13Cabs or Silver Service other than utilizing their Cabcharge payment terminals for purposes of processing eftpos and cabcharge payments.

Eureka Taxis have built our company with “Morals and Ethics”, treating our customers with dignity and respect no matter what race, gender and/or disability.

We do not condone the behaviour or affiliate the behaviour that has been portrayed on 60 minutes.

Further Eureka Taxis does not stand for the overcharging or rorting of customers via any payment means, whether that be Cash, Credit Card, Cabcharge or NDIS. Eurek Taxis has systems and processes in place via a daily audit / monitoring to ensure our drivers are doing the right thing.

If any of our drivers are found to be doing this, the driver in question will be instantly suspended and dismissed from our organisation and the incident will be reported to the regulator.

In light of the information portrayed in this broadcasted vision on 60 Minutes Australia by a 13Cabs Driver our limited affiliation with A2B / Cabcharge is now under review.

For further information please contact Eureka Taxis on 03 4335 0210 or admin@etwv.com.au

Sincerely,

Vivienne Wilson (Chief Operating Officer)

Matthew Berry (Chief Executive Officer)\

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4.8

Based on 414 reviews

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Had the pleasure of Josh for my two trips tonight. Was on time, explained the charges, careful driving and the taxi was nice and warm and dropped me off right outside the door. Had a lovely, friendly chat on both trips. All my trips with Eureka have been great. Highly recommend. Many thanks

Megan Flakelar

1751179884

Thank you once again Josh for driving my daughter to and from work, making her feel comfortable. Excellent communication and service, I won’t use anyone else 😉

Jo Dimichiel

1751114130

I am very happy with the service the out the year.Big👍 up to Damien who has picked me up most Wednesday nights.Couldn’t ask for a friendlier driver.Happy Christmas and New Year to everyone at Eureka Taxis see u again on the 29 th January 2025 at 9.45 p.m

Carmel Mcconnell

1750854218

A very pleasant young lady and an excellent driver. We got straight to where we were going quickly. Thanks very much.Kate Waud

kate waud

1750807644

Was definitely happy with Eureka Taxis Vivian was excellent at arranging our before and after transfers to a Deb ball on a Friday night for 5 people in Maxi Taxi Also thank you to Mathew who did the driving 🙂

Susan Benson

1750505808

Had Ebony as a driver to help transport my dad home after surgery, car was clean, Ebony was respectful, courteous, and had the best sense of humour. Thanks Ebony

Alysha Charlton

1750396389

Mark, Geoff, Damien, Matthew, Ebony and Vivian are all safe and great friendly drivers who you can chat with if you like. They know how to bring smiles to passengers faces.Great friendly team always love meeting the new drivers too.

Samantha Gourley

1750131439

Great friendly, prompt, efficient company 10/10

briyn swny

1749944495

Lovely driver, but absolutely terrible drive due to the rear suspension being totally shot. So every bump for the hour drive hurt me- as I was in the back seat. I ended up having to hold myself up off the seat when I saw a bump coming.And it wasn’t a cheap ride either, cost me $235.I rang to complain on 13/6/25 telling them they must fix it or some poor elderly person with back pain may be injured.I didn’t get the feeling they thought it was as urgent as it is, with them saying they couldn’t get a mechanic… excuses excuses… just fix it!

In-Justice

1749799225

Whenever I have booked a taxi with these guys, they show up on time and the drivers are nice and helpful.

T J

1749273313

Matt was great today in the horrible weather, super friendly had a great chat and smooth ride

Tracey

1749194801

Keira

1749074944

Excellent service once again thanks

Rod C

1748995860

João Ruivo

1748844897

Excellent taxi serviceNice to be able to actually talk to an operator.They kept me informed of changes in pickup time.Very courteous and pleasant driver.Very clean cab.Arrived on time.Drove safely and took as direct a route to destination as possible.Great service.Thankyou Eureka

Matthew Adams

1748829496

nathan latta

1748667334

Once I found the correct url to book online the booking process went smoothly. There is no online booking link on eurekataxis.com.au, you need to use book.etwv.com.au I was kept informed with text messages of booking and driver assignment and I was able to track the taxi. Jeff arrived on time, car was clean and Jeff was friendly and got me there safely and on time. Overall another excellent service from Eureka Taxis.

Keith Andrews

1748564620

Josh the driver was very nice, drove well and was very helpfull. The best taxi service in Ballarat.

Graeme Ryrie

1748517275

I was picked up promptly. Mark was amazing. He was such a character. Will be using Eureka taxis from now on.

Sharon Hayes

1748404578

Extremely happy with Eureka Taxi Service. The friendly service is miles above others.Thank you you are still the best taxi service. Clean cars.

Laura McKenzie

1747986309

Taxis both ways were on time, good and friendly drivers

Les Perren

1747722926

Eureka Taxis – from the moment the dispatcher takes the call, clients are greeted with a warm, friendly welcoming tone, to where you feel valued, then constantly kept up to date with where the taxi is, estimated time of arrival and who your driver will be. Once in the car the experience is a positive one, over this last week, eureka taxis have been my lifesaver with my husband being in the hospital, the entire fleet of drivers particularly Ebony. Mark. Josh, Matthew and Jeff have been super friendly and know the Ballarat region like the back of their hand, I was able to enjoy a nice conversation with the drivers who came across with a warm, caring approach to even asking how my partner was doing following his medical episode. I would recommend Eureka Taxis to all my family and friends, there needs to be more prompt arrival, welcoming service that Eureka displays and I look forward to travelling with them again in the future. An absolutely delightful organisation and a real asset to the Ballarat community.

Kellie Scott-Oakley

1746838218

Excellent taxi service

Anne Allen

1746315454

Thank you so much. Your service is beyond 5 stars pick up was super quick. I appreciate your fast service

Kerrie Richardson

1745408290

Excellent. Jay, driver very pleasant & careful driver. Will & have only used Eureka taxis & always been good.

Maria Knowles

1744876624

1300 18 33 60

February 17, 2025