February 17, 2025

Media Release – 17/02/2025

cabcharge logos

RE: The Age Article dated 16/02/2025; The Age Article dated 15/02/2025; and 60 Minutes Investigation dated 16/02/2025:

Last week Eureka Taxis Western Victoria Pty Ltd (Eureka Taxis Ballarat) was made aware of serious allegations made against A2B Transport who are owners of 13Cabs, Silver Service and Cabcharge.

The allegations in questions ran across in The Age newspaper on the 15/02/2025 an 16/02/25 as well as the documentary by Nick McKenzie (from 60 minutes Australia) on 16/02/2025.

Eureka Taxis Ballarat wants to make it abundantly clear that we have no affiliation with A2B Transport, 13Cabs or Silver Service other than utilizing their Cabcharge payment terminals for purposes of processing eftpos and cabcharge payments.

Eureka Taxis have built our company with “Morals and Ethics”, treating our customers with dignity and respect no matter what race, gender and/or disability.

We do not condone the behaviour or affiliate the behaviour that has been portrayed on 60 minutes.

Further Eureka Taxis does not stand for the overcharging or rorting of customers via any payment means, whether that be Cash, Credit Card, Cabcharge or NDIS. Eurek Taxis has systems and processes in place via a daily audit / monitoring to ensure our drivers are doing the right thing.

If any of our drivers are found to be doing this, the driver in question will be instantly suspended and dismissed from our organisation and the incident will be reported to the regulator.

In light of the information portrayed in this broadcasted vision on 60 Minutes Australia by a 13Cabs Driver our limited affiliation with A2B / Cabcharge is now under review.

For further information please contact Eureka Taxis on 03 4335 0210 or admin@etwv.com.au

Sincerely,

Vivienne Wilson (Chief Operating Officer)

Matthew Berry (Chief Executive Officer)\

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Great communication and service when I pre-booked. Josh you’re a ‘Dude’, and my daughter felt at ease with you taking her to work tonight. Thank you Josh, I’ll ask for you next time mate…..peace of mind for this Mumma 😊
Jo Dimichiel
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Exceptional service by Mark
Joey Young
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The driver( Josh) come in an hour earlier to start his shift just so there would be a car to take us to Geelong for a wedding. Thank you.
Harvey Davidson
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Matthew was brilliant, nice to talk to, he was really good with my 100 year old mother. I highly recommend Eureka Taxis.
Tracey
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Excellent service with friendly staff
Graeme Shields
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After my First Experience of Eureka Taxis to-day , I only ever want to use Eureka Taxis. I wish they were everywhere. They answered the phone with a warm friendly tone. The person knew where I was – I gave them the closest landmark as I didn’t know the physical address. Mark was the driver. He was a local – could have chatted with him for ages – we talked about 1980’s Music. He even apologised for the traffic lights turning red! Car was spotless and spacious inside. Really comfortable trip. And when we reached my destination – Ballarat Station – he took my large backpack out of the boot and handed it to me without me even asking. Eureka Taxis is a first class service. Like the name suggests – it is like finding Gold. Thank you.
Raphael Kaleb
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Great service . Cheerful drivers . We recommend eureka taxis.
PETER MCKENZIE
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Stuart Maiden
Stuart Maiden
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Damien our driver for the night was great, friendly, courteous and can honestly say 1st time felt safe getting a taxi in 10yrs. Will only use Eureka Taxis from now on.
Bernie Rieniets
Bernie Rieniets
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Great service, prompt, base operator was professional, driver Damien was excellent giving me a brief tour of Ballarat. Thanks guys
jared bennetts
jared bennetts
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Mark is a safe and great friendly driver who you can chat with about footy. He just knows how to bring smiles to his passengers.
Terrible service and attitude, take forever to show up, stuff you around, very unprofessional, cars are old run down and smelly and over charge more than there competotor. Stay away from these useless idiots.
M
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Jimmy Oldham
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This is the second time I have had Josh as a driver in the past week. He is very friendly and accommodating. Would highly recommend Eureka Taxis.
Nicole c
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Great driver very courteous
Great work Eureka. You are the best in town
Damien is very friendly. Service is efficient.
Pandora
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Extremely happy with Eureka Taxi Service. The friendly service is miles above others.Thank you you are still the best taxi service.
Laura McKenzie
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On time and personable . Thankyou
Sherri Holtham
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Thanks Eureka Taxis , and thank you Daniel our driver. It’s not the easiest address to find, but Daniel and the team did an awesome job picking us up in the middle of nowhere. And Daniesl knowledge and information on the surrounding area of Ballarat was top-notch.
tevaoha julian
tevaoha julian
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I called Eureka Taxi on a Sunday (early)morning after a breakdown on my motorcycle, a fair distance from home.They were there as promised and got me home no problem at all fair price.Far better option than calling the wife at that time of the day!
Always friendly staff
Karen Webb
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