February 17, 2025

Media Release – 17/02/2025

cabcharge logos

RE: The Age Article dated 16/02/2025; The Age Article dated 15/02/2025; and 60 Minutes Investigation dated 16/02/2025:

Last week Eureka Taxis Western Victoria Pty Ltd (Eureka Taxis Ballarat) was made aware of serious allegations made against A2B Transport who are owners of 13Cabs, Silver Service and Cabcharge.

The allegations in questions ran across in The Age newspaper on the 15/02/2025 an 16/02/25 as well as the documentary by Nick McKenzie (from 60 minutes Australia) on 16/02/2025.

Eureka Taxis Ballarat wants to make it abundantly clear that we have no affiliation with A2B Transport, 13Cabs or Silver Service other than utilizing their Cabcharge payment terminals for purposes of processing eftpos and cabcharge payments.

Eureka Taxis have built our company with “Morals and Ethics”, treating our customers with dignity and respect no matter what race, gender and/or disability.

We do not condone the behaviour or affiliate the behaviour that has been portrayed on 60 minutes.

Further Eureka Taxis does not stand for the overcharging or rorting of customers via any payment means, whether that be Cash, Credit Card, Cabcharge or NDIS. Eurek Taxis has systems and processes in place via a daily audit / monitoring to ensure our drivers are doing the right thing.

If any of our drivers are found to be doing this, the driver in question will be instantly suspended and dismissed from our organisation and the incident will be reported to the regulator.

In light of the information portrayed in this broadcasted vision on 60 Minutes Australia by a 13Cabs Driver our limited affiliation with A2B / Cabcharge is now under review.

For further information please contact Eureka Taxis on 03 4335 0210 or admin@etwv.com.au

Sincerely,

Vivienne Wilson (Chief Operating Officer)

Matthew Berry (Chief Executive Officer)\

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I was picked up promptly. Mark was amazing. He was such a character. Will be using Eureka taxis from now on.
Sharon Hayes
Sharon Hayes
1748404578
Extremely happy with Eureka Taxi Service. The friendly service is miles above others.Thank you you are still the best taxi service. Clean cars.
Laura McKenzie
Laura McKenzie
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Taxis both ways were on time, good and friendly drivers
Les Perren
Les Perren
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Lovely Mothers Day topped with a friendly, happy driver in Jeff, they are always great with my 100 year old mother
Tracey
Tracey
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Eureka Taxis – from the moment the dispatcher takes the call, clients are greeted with a warm, friendly welcoming tone, to where you feel valued, then constantly kept up to date with where the taxi is, estimated time of arrival and who your driver will be. Once in the car the experience is a positive one, over this last week, eureka taxis have been my lifesaver with my husband being in the hospital, the entire fleet of drivers particularly Ebony. Mark. Josh, Matthew and Jeff have been super friendly and know the Ballarat region like the back of their hand, I was able to enjoy a nice conversation with the drivers who came across with a warm, caring approach to even asking how my partner was doing following his medical episode. I would recommend Eureka Taxis to all my family and friends, there needs to be more prompt arrival, welcoming service that Eureka displays and I look forward to travelling with them again in the future. An absolutely delightful organisation and a real asset to the Ballarat community.
Excellent taxi service
Anne Allen
Anne Allen
1746315454
Thank you so much. Your service is beyond 5 stars pick up was super quick. I appreciate your fast service
Excellent. Jay, driver very pleasant & careful driver. Will & have only used Eureka taxis & always been good.
Maria Knowles
Maria Knowles
1744876624
nathan latta
nathan latta
1744756556
Never ever use this guys, rip you off by charging more than any one else in the market.
Thanks to Aliesha and Geoff.. Great to deal with and will definitely use you again.
kerryl mccarthy
kerryl mccarthy
1744165712
Great communication and service when I pre-booked. Josh you’re a ‘Dude’, and my daughter felt at ease with you taking her to work tonight. Thank you Josh, I’ll ask for you next time mate…..peace of mind for this Mumma 😊
Jo Dimichiel
Jo Dimichiel
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Exceptional service by Mark
Joey Young
Joey Young
1742713206
The driver( Josh) come in an hour earlier to start his shift just so there would be a car to take us to Geelong for a wedding. Thank you.
Harvey Davidson
Harvey Davidson
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Excellent service with friendly staff
Graeme Shields
Graeme Shields
1741997875
After my First Experience of Eureka Taxis to-day , I only ever want to use Eureka Taxis. I wish they were everywhere. They answered the phone with a warm friendly tone. The person knew where I was – I gave them the closest landmark as I didn’t know the physical address. Mark was the driver. He was a local – could have chatted with him for ages – we talked about 1980’s Music. He even apologised for the traffic lights turning red! Car was spotless and spacious inside. Really comfortable trip. And when we reached my destination – Ballarat Station – he took my large backpack out of the boot and handed it to me without me even asking. Eureka Taxis is a first class service. Like the name suggests – it is like finding Gold. Thank you.
Raphael Kaleb
Raphael Kaleb
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Great service . Cheerful drivers . We recommend eureka taxis.
PETER MCKENZIE
PETER MCKENZIE
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Stuart Maiden
Stuart Maiden
1741059359
Damien our driver for the night was great, friendly, courteous and can honestly say 1st time felt safe getting a taxi in 10yrs. Will only use Eureka Taxis from now on.
Bernie Rieniets
Bernie Rieniets
1740833894
Great service, prompt, base operator was professional, driver Damien was excellent giving me a brief tour of Ballarat. Thanks guys
jared bennetts
jared bennetts
1740815939
Mark is a safe and great friendly driver who you can chat with about footy. He just knows how to bring smiles to his passengers.
Terrible service and attitude, take forever to show up, stuff you around, very unprofessional, cars are old run down and smelly and over charge more than there competotor. Stay away from these useless idiots.
M
M
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Jimmy Oldham
Jimmy Oldham
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This is the second time I have had Josh as a driver in the past week. He is very friendly and accommodating. Would highly recommend Eureka Taxis.
Nicole c
Nicole c
1740544363
Great driver very courteous
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