February 17, 2025

Media Release – 17/02/2025

cabcharge logos

RE: The Age Article dated 16/02/2025; The Age Article dated 15/02/2025; and 60 Minutes Investigation dated 16/02/2025:

Last week Eureka Taxis Western Victoria Pty Ltd (Eureka Taxis Ballarat) was made aware of serious allegations made against A2B Transport who are owners of 13Cabs, Silver Service and Cabcharge.

The allegations in questions ran across in The Age newspaper on the 15/02/2025 an 16/02/25 as well as the documentary by Nick McKenzie (from 60 minutes Australia) on 16/02/2025.

Eureka Taxis Ballarat wants to make it abundantly clear that we have no affiliation with A2B Transport, 13Cabs or Silver Service other than utilizing their Cabcharge payment terminals for purposes of processing eftpos and cabcharge payments.

Eureka Taxis have built our company with “Morals and Ethics”, treating our customers with dignity and respect no matter what race, gender and/or disability.

We do not condone the behaviour or affiliate the behaviour that has been portrayed on 60 minutes.

Further Eureka Taxis does not stand for the overcharging or rorting of customers via any payment means, whether that be Cash, Credit Card, Cabcharge or NDIS. Eurek Taxis has systems and processes in place via a daily audit / monitoring to ensure our drivers are doing the right thing.

If any of our drivers are found to be doing this, the driver in question will be instantly suspended and dismissed from our organisation and the incident will be reported to the regulator.

In light of the information portrayed in this broadcasted vision on 60 Minutes Australia by a 13Cabs Driver our limited affiliation with A2B / Cabcharge is now under review.

For further information please contact Eureka Taxis on 03 4335 0210 or admin@etwv.com.au

Sincerely,

Vivienne Wilson (Chief Operating Officer)

Matthew Berry (Chief Executive Officer)\

Absolute rip off.Was quoted a price to get to split milk festival (yes, we clarified it was for an event) and ended up getting charged an extra $70.Questioned what the extra charge was for because we confirmed the booking the night before and was told it was a call out fee. Took it on the chin and when the man took out the eftpos machine there was an extra $25 for “GST”. Math isn’t mathing and wouldn’t reccomend this company to anyone.Taking advantage of an event that is supposed to drum up local business and overcharging isn’t the way to go
Zarah Edwards
Zarah Edwards
1764996612
Jeff the taxi driver was great with Nathaniel he enjoyed his trip. A happy customer 👍
Pam Whykes
Pam Whykes
1764713501
Jenette Callow
Jenette Callow
1764640995
You are perfect Ebony. Thank you 🙏
Always excellent service!
Valerie
Valerie
1764587916
Excellent. Great service. They really go above and beyond.
Nathan Anderson
Nathan Anderson
1764467272
Great Service and will continue to use Eureka Taxi when needed
Alan Decker
Alan Decker
1764217173
Very happy with super friendly drive
Steve Johnson
Steve Johnson
1762996663
Not happy after I find out some thins out Wow just find. Out Erica taxis thay was pocketing. More money. From ndis. For search charges. So if u are in ballart. And u are on ndis change. Taxi company i was wording. Why ndis money. For my taxi🚕. Going fast than normal 🤬🤬🤬
Kara charles
Kara charles
1762932429
Damien picked us up at short notice and was spot on time to pick us up. Very easy to talk with and showed interest in what we were doing. Would highly recommend.
Brett Godden
Brett Godden
1762646414
Great day for Mums 101st Birthday party fun and friendly drive to and from Golf Club with Matt. We had a good laugh today.
Tracey
Tracey
1762587437
Damien was very friendly and well mannered and a smooth driver, well spoken. Comfortable seat.
Elizabeth Dyer
Elizabeth Dyer
1762510202
Prompt courteous service.Driver knew location.
Ron Hayward
Ron Hayward
1762488022
Was really great to have a person answer the phone and give great service rather than an automated voice and options. Thanks Eureka Taxis.
Efficient service and a lovely driver – Damien! Thankyou for the chat about the music artists, very knowledgeable
Wendy Bell
Wendy Bell
1761997898
Friendly, on time and great service
Pippa Rose
Pippa Rose
1761709512
Great service, communication and friendly driver.
Garry Whyte
Garry Whyte
1760662872
I always have high respect for Eureka Taxi. The drivers are absolutely polite and helpful. Their time management is super excellent. The best part is when I ring their office for booking, it is the real people who will pick the call and not a recording. My driver today Mr.Damien, he is super amazing, polite, kind and very respectful. Eureka Taxi the best I highly recommend 👌
Noor Lee
Noor Lee
1759649954
Eureka Taxis are the best. Honest Aussie drivers who actually help you with luggage, they understand customer service and treat women with respect.
Jodi Randall
Jodi Randall
1759616989
Amazing service. Friendly and helpful and always on time. Cars are always clean
Ange
Ange
1759203017
Lovely helpful & friendly driver. Adjusted the seat & allowed Mum the time she needed to get in & out of car with full leg brace. Thank you
Daniel Wasson
Daniel Wasson
1758596456
Jeff was great
Rosie Pitman
Rosie Pitman
1758497004
Great service as always. Friendly drivers, good local knowledge, and far better than Uber. I continue to use Eureka as the drivers and supports are fantastic.
james treloar
james treloar
1758416814
Great work and great staff
Tom Wilson
Tom Wilson
1758291523
Amazing service
dom sablovs
dom sablovs
1758291520
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