February 17, 2025

Media Release – 17/02/2025

cabcharge logos

RE: The Age Article dated 16/02/2025; The Age Article dated 15/02/2025; and 60 Minutes Investigation dated 16/02/2025:

Last week Eureka Taxis Western Victoria Pty Ltd (Eureka Taxis Ballarat) was made aware of serious allegations made against A2B Transport who are owners of 13Cabs, Silver Service and Cabcharge.

The allegations in questions ran across in The Age newspaper on the 15/02/2025 an 16/02/25 as well as the documentary by Nick McKenzie (from 60 minutes Australia) on 16/02/2025.

Eureka Taxis Ballarat wants to make it abundantly clear that we have no affiliation with A2B Transport, 13Cabs or Silver Service other than utilizing their Cabcharge payment terminals for purposes of processing eftpos and cabcharge payments.

Eureka Taxis have built our company with “Morals and Ethics”, treating our customers with dignity and respect no matter what race, gender and/or disability.

We do not condone the behaviour or affiliate the behaviour that has been portrayed on 60 minutes.

Further Eureka Taxis does not stand for the overcharging or rorting of customers via any payment means, whether that be Cash, Credit Card, Cabcharge or NDIS. Eurek Taxis has systems and processes in place via a daily audit / monitoring to ensure our drivers are doing the right thing.

If any of our drivers are found to be doing this, the driver in question will be instantly suspended and dismissed from our organisation and the incident will be reported to the regulator.

In light of the information portrayed in this broadcasted vision on 60 Minutes Australia by a 13Cabs Driver our limited affiliation with A2B / Cabcharge is now under review.

For further information please contact Eureka Taxis on 03 4335 0210 or admin@etwv.com.au

Sincerely,

Vivienne Wilson (Chief Operating Officer)

Matthew Berry (Chief Executive Officer)\

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Always great experience
Ange
Ange
1757386692
Matthew was a bloody ripper bloke, good conversation & a few laughs!
Terry Mitchell
Terry Mitchell
1757072248
Had a couple of delays but the company didn’t charge on the last one. I have found the staff very friendly and helpful, I will use this taxi service again
Zeila Hoare
Zeila Hoare
1756944454
Vivienne my taxi driver was great, I enjoyed my trip with her, a happy customer 😀
Pam Whykes
Pam Whykes
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Mark, Geoff, Damien, Matthew, Ebony, Shaun and Vivian are all safe and great friendly drivers who you can chat with if you like. They know how to bring smiles to passengers faces.Great friendly team always love meeting the new drivers too.
Exallent service promp and on time friendly driver
Margaret Graham
Margaret Graham
1756251171
They are really good service higher recommend Eureka taxis
Yasmin Aleem
Yasmin Aleem
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Eureka Taxis are the best. Honest Aussie drivers who actually help you with luggage, they understand customer service and treat women with respect.
Jodi Randall
Jodi Randall
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The first taxi was late, but I was let know which was appreciated. The pick up came at 11pm. I thought I changed it to 10:45, but I realised I hadn’t. I did try to phone when I got to the venue to check I felt 10:45 would be the go, but couldn’t get through. But both drivers were very nice and helpful with my disability. I would certainly recommend this taxi service.
jennifer horner
jennifer horner
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Fast efficient pick-up. Very courteous driver. Would definitely use this Taxi service again! 👌
I booked for 1.00 and unfortunately you only had one driver on so he was 20 minutes late.
Jeanne Clancy
Jeanne Clancy
1754980688
I was picked up promptly. Mark was amazing. He was such a character. Will be using Eureka taxis from now on.
Sharon Hayes
Sharon Hayes
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Yvonne Avery
Yvonne Avery
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Taxi on time. Great friendly service thanks.
Giz Thomas
Giz Thomas
1753649346
On time, great service
David Barker
David Barker
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Ebony my driver was fantastic, friendly and helpful. Car was clean and comfortable. Booking on phone was easy and even though they had some technical difficulties at the time, they called me to keep me in the loop. Highly recommend, Bridie
I needed to catch a ride to the train station quite early in the morning and decided to book a taxi to take me to the station. The process was simple when I booked it the night before. The operator that took my call was cautious and caring. He asked me what time my train was and advised to give myself a bit more time to get there just in case. I am glad I took the advice so that it wasn’t as rushed. On the day, I received a text to say when they were coming as well as the driver’s name. My taxi driver, Mark, arrived 5 minutes earlier than my booked time and helped me with my luggage bag. He was friendly, chatty and helpful and even offered to swing past maccas if I wanted to.Thanks for the smooth and professional process, Eureka taxi. If I need a booked ride service in the future again, I will definitely use your company again!
Becky Chen
Becky Chen
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1x trip delacombe to home@10.00am $34. 1x trip home to delacombe@5.00pm $44. Same rural route traffic light. 1x traffic light. 😳
Bluey Tomsen
Bluey Tomsen
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Obviously gonna threaten legal action rather than accepting a review of my experiences with them.
PeteyT
PeteyT
1752563354
Very good service
25kms and this is how you will be charged.Driver was good, however we waited almost an hour for the taxi to show up due to short staff. But the amount we had to pay was too much.
Chen Cardoza
Chen Cardoza
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Great service and people 👏
B J Maher
B J Maher
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nathan latta
nathan latta
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mia
mia
1752023133
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