February 17, 2025

Media Release – 17/02/2025

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RE: The Age Article dated 16/02/2025; The Age Article dated 15/02/2025; and 60 Minutes Investigation dated 16/02/2025:

Last week Eureka Taxis Western Victoria Pty Ltd (Eureka Taxis Ballarat) was made aware of serious allegations made against A2B Transport who are owners of 13Cabs, Silver Service and Cabcharge.

The allegations in questions ran across in The Age newspaper on the 15/02/2025 an 16/02/25 as well as the documentary by Nick McKenzie (from 60 minutes Australia) on 16/02/2025.

Eureka Taxis Ballarat wants to make it abundantly clear that we have no affiliation with A2B Transport, 13Cabs or Silver Service other than utilizing their Cabcharge payment terminals for purposes of processing eftpos and cabcharge payments.

Eureka Taxis have built our company with “Morals and Ethics”, treating our customers with dignity and respect no matter what race, gender and/or disability.

We do not condone the behaviour or affiliate the behaviour that has been portrayed on 60 minutes.

Further Eureka Taxis does not stand for the overcharging or rorting of customers via any payment means, whether that be Cash, Credit Card, Cabcharge or NDIS. Eurek Taxis has systems and processes in place via a daily audit / monitoring to ensure our drivers are doing the right thing.

If any of our drivers are found to be doing this, the driver in question will be instantly suspended and dismissed from our organisation and the incident will be reported to the regulator.

In light of the information portrayed in this broadcasted vision on 60 Minutes Australia by a 13Cabs Driver our limited affiliation with A2B / Cabcharge is now under review.

For further information please contact Eureka Taxis on 03 4335 0210 or admin@etwv.com.au

Sincerely,

Vivienne Wilson (Chief Operating Officer)

Matthew Berry (Chief Executive Officer)\

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Fast efficient pick-up. Very courteous driver. Would definitely use this Taxi service again! 👌
I booked for 1.00 and unfortunately you only had one driver on so he was 20 minutes late.
Jeanne Clancy
Jeanne Clancy
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I was picked up promptly. Mark was amazing. He was such a character. Will be using Eureka taxis from now on.
Sharon Hayes
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Yvonne Avery
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Taxi on time. Great friendly service thanks.
Giz Thomas
Giz Thomas
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On time, great service
David Barker
David Barker
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Ebony my driver was fantastic, friendly and helpful. Car was clean and comfortable. Booking on phone was easy and even though they had some technical difficulties at the time, they called me to keep me in the loop. Highly recommend, Bridie
I needed to catch a ride to the train station quite early in the morning and decided to book a taxi to take me to the station. The process was simple when I booked it the night before. The operator that took my call was cautious and caring. He asked me what time my train was and advised to give myself a bit more time to get there just in case. I am glad I took the advice so that it wasn’t as rushed. On the day, I received a text to say when they were coming as well as the driver’s name. My taxi driver, Mark, arrived 5 minutes earlier than my booked time and helped me with my luggage bag. He was friendly, chatty and helpful and even offered to swing past maccas if I wanted to.Thanks for the smooth and professional process, Eureka taxi. If I need a booked ride service in the future again, I will definitely use your company again!
Becky Chen
Becky Chen
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1x trip delacombe to home@10.00am $34. 1x trip home to delacombe@5.00pm $44. Same rural route traffic light. 1x traffic light. 😳
Bluey Tomsen
Bluey Tomsen
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Obviously gonna threaten legal action rather than accepting a review of my experiences with them.
PeteyT
PeteyT
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Very good service
25kms and this is how you will be charged.Driver was good, however we waited almost an hour for the taxi to show up due to short staff. But the amount we had to pay was too much.
Chen Cardoza
Chen Cardoza
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Great service and people 👏
B J Maher
B J Maher
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nathan latta
nathan latta
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mia
mia
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Excellent taxi serviceNice to be able to actually talk to an operator.They kept me informed of changes in pickup time.Very courteous and pleasant driver.Very clean cab.Arrived on time.Drove safely and took as direct a route to destination as possible.Great service.Thankyou Eureka
Matthew Adams
Matthew Adams
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Pleasant drive from L’espresso to Volkswagen with no issues. Would recommend
Kieran Tyrrell
Kieran Tyrrell
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It’s a good feeling when you’re in good hands with Eureka Taxis. They are reliable, on time, communicate well and a pleasure to drive safely with them.
Jean Hilton
Jean Hilton
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Had the pleasure of Josh for my two trips tonight. Was on time, explained the charges, careful driving and the taxi was nice and warm and dropped me off right outside the door. Had a lovely, friendly chat on both trips. All my trips with Eureka have been great. Highly recommend. Many thanks
Megan Flakelar
Megan Flakelar
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Thank you once again Josh for driving my daughter to and from work, making her feel comfortable. Excellent communication and service, I won’t use anyone else 😉
Jo Dimichiel
Jo Dimichiel
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I am very happy with the service the out the year.Big👍 up to Damien who has picked me up most Wednesday nights.Couldn’t ask for a friendlier driver.Happy Christmas and New Year to everyone at Eureka Taxis see u again on the 29 th January 2025 at 9.45 p.m
A very pleasant young lady and an excellent driver. We got straight to where we were going quickly. Thanks very much.Kate Waud
kate waud
kate waud
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Was definitely happy with Eureka Taxis Vivian was excellent at arranging our before and after transfers to a Deb ball on a Friday night for 5 people in Maxi Taxi Also thank you to Mathew who did the driving 🙂
Susan Benson
Susan Benson
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Had Ebony as a driver to help transport my dad home after surgery, car was clean, Ebony was respectful, courteous, and had the best sense of humour. Thanks Ebony
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